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About Our Products
Products listed for sale on the TechTurn online store are the finest refurbished electronic products available. The ISO9001 processes we have forged by processing over 5,000,000 assets since 1999 give us the ability to offer you products that are often indistinguishable from new, yet at a fraction of the cost.
• We start with gently-used, latest technology electronic products. Most of the products we offer for sale were originally purchased or leased by Fortune 500 companies. These companies typically buy high-end configurations and keep the products well-maintained during their use. When these electronics are retired, these companies return them to TechTurn for data destruction and processing.
• TechTurn completely inspects, refurbishes and tests products to the highest standards in the industry (see TechTurn Quality Assurance section).
• Only the very best products make it on to the TechTurn online store. Less than 10% of the electronic assets received by TechTurn are of sufficient quality and technology to make it on to the store.
We are so confident in the products for sale on the TechTurn online store that each is backed by our unique 90-day limited warranty and TechTurn’s 100% Satisfaction Guarantee.
TechTurn Quality Assurance:
Every product listed for sale on the TechTurn online store has passed through a rigorous process to ensure that our refurbished products are the highest quality available.
Cosmetic Testing |
Notebook |
Desktop |
Monitor |
Hard Drive |
Memory |
Other Parts |
Marks or scratches on the plastics or metal exterior below tolerance for each grade level |
x | x | x |
x |
x |
x |
No cracked plastics or chipped corners |
x |
x |
x |
|||
No discoloration |
x |
x |
x |
|||
No attached anti-theft devices, or residue from removed components |
x |
x |
x |
|||
Thoroughly cleaned and prepared for shipment |
x |
x | x | x | x | x |
Marks or scratches on the palm pad below tolerance for each grade level |
x | |||||
No internal markings |
x | |||||
| No screen issues (tested in the Functional segment of the assessment) |
x | x |
Mechanical Testing |
Notebook |
Desktop |
Monitor |
Hard Drive |
Memory |
Other Parts |
All latches functional |
x | x |
||||
All drive bays and drive bay locks functional |
x |
x |
||||
Hinges and drive bay covers secured and functional |
x |
x |
||||
All screws and connectors secured |
x |
x |
x |
|||
Card attachments secured |
x |
x |
||||
All buttons functional |
x |
x |
x |
|||
USB and or Firewire ports unobstructed |
x |
x |
||||
Footpads attached |
x |
x |
x |
|||
All fan covers unobstructed by dust |
x |
x |
||||
All keyboard keys attached and functional |
x |
x |
||||
Stylus secured in housing (Tablet PCs) |
x |
|||||
Mouse pad secured |
x |
|||||
Felt tip attached to mouse pointer (on some models) |
x |
Functional Testing |
Notebook |
Desktop |
Monitor |
Hard Drive |
Memory |
Other Parts |
Power Functionality |
x |
x |
x |
x |
x |
x |
Processor speed and performance tests |
x |
x |
||||
Motherboard tests |
x |
x |
||||
Zero failed sectors allowed |
x |
x |
x |
|||
Fully wiped |
x |
x |
x |
|||
All drive types supported |
x |
x |
||||
Memory tests |
x |
x |
x |
|||
Video output tests (VGA and DVI if applicable) |
x |
x |
||||
Signal output (Serial, PS/2, Parallel, USB, Firewire/IEEE 1394) |
x |
x |
||||
Network and Modem tests |
x |
x |
||||
Wireless tests (if applicable) |
x |
x |
||||
Media Drive tests (DVD, CD, Floppy, etc...) |
x |
x |
||||
Component functionality (Based on system type) |
x |
x |
||||
Battery - ability to charge |
x |
|||||
Battery charge retention |
x |
|||||
Battery power output |
x |
|||||
Screen resolution |
x |
x |
||||
Screen brightness |
x |
x |
||||
Screen color |
x |
x |
||||
Damaged pixels below tolerance |
x |
x |
||||
Mura (spotting) below tolerance |
x |
x |
||||
Keyboard, Mouse and Touchpad functionality |
x |
|||||
Stylus functionality (Tablet PCs) |
x |
Other |
Notebook |
Desktop |
Monitor |
Hard Drive |
Memory |
Other Parts |
Additional tests as applicable |
x | x | x |
x |
x |
x |
Random out-of-box quality audits |
x |
x |
x |
|||
Secure packaging |
x |
x |
x |
|||
| Warranty documentation included with shipment | x |
x |
x |
Order Online: 24 hours a day | 7 days a week | 365 days a year
Service Hours: 8am to 6pm CST Mon.-Fri.