This agreement (“Agreement”) contains terms and conditions applicable to your purchase of TechTurn, Inc. (“TechTurn”) products and services (“Product”).  If you have any questions about this Agreement, please contact Support@TechTurn.com.  THIS AGREEMENT AND ALL SALES THEREUNDER SHALL BE GOVERNED BY THE STATE OF TEXAS, WITHOUT REGARD TO PRINCIPLES OF CONFLICT OF LAWS.


100% Satisfaction Guarantee:

All products for sale on the TechTurn online store are backed by TechTurn’s 100% Satisfaction Guarantee. If for any reason you are not satisfied with your purchase from TechTurn, you may return your product to TechTurn for a prompt refund or exchange. Shipping charges are not refundable. Click here for return information.


Warranty:

All products for sale on the TechTurn online store include a 90-day parts and labor warranty. If you believe that you have a defective product, please contact our staff at Support@Techturn.com. If a repair or replacement is required, you will be provided with information on how to return your product to TechTurn. 

Sales Policies:

• Sales Tax will be charged on all orders delivered to an address in Texas or Virginia.
• Customer must inspect all goods upon receipt and notify TechTurn within 3 business days if any products are missing or damaged.
• TechTurn strives to be as accurate as possible in our content and pricing. In the event a product is listed with an error in pricing or incorrect content, TechTurn shall have the right to refuse or cancel any order whether or not the order has been confirmed and credit card charged. In the event that a credit card has already been charged and an order subsequently canceled, TechTurn will issue a refund to the credit card account in the amount of the charge.
• TechTurn will not be responsible or held liable for any incidental or consequential damages arising from the use or misuse of any product(s) it sells.


Return Policies:

• Shipping fees and/or return shipping costs are not refundable and are the sole responsibility of the customer.
• Only defective product returns will be accepted after 30 days for repair or replacement only.
• All returns are subject to a 15% restocking fee.
• To return a product you must obtain a Return Merchandise Authorization (RMA) number. TechTurn will not accept returns without prior authorization. To obtain a RMA number please send a request to Support@TechTurn.com including the order number and a description of the problem.
• RMA numbers are valid for 30 days. RMA numbers will not be extended and will be closed upon expiration. You must contact Support@TechTurn.com to obtain another RMA number.
• Once the RMA has been issued you will receive an email explaining what to expect during the return process. If the return is a multiple box shipment the RMA number must be marked on all packages returned. All packages returned must have the RMA number displayed in large bold letters on the outside of the box.
• Unauthorized or unmarked returns will not be honored and may be refused upon receipt and/or shipped back at the customer’s expense.
• Shipments that are refused without authorization, or that are returned due to an invalid address, are subject to a 15% Return Fee plus applicable handling fees.
• All product(s) must be returned as they were originally received. Including original packaging, manuals, documentation, and all bundled accessories. Returns must be packaged appropriately as to minimize any unnecessary damage during transit. Product(s) damaged during shipment will invalidate both the warranty and RMA and will be returned to the customer at the customer’s expense.
• All returned packages will be thoroughly inspected in accordance with our published inspection criteria, and a determination will be made if eligibility requirements are met for credit, replacement, exchange or repair. Please be sure to follow these guidelines provided to you upon RMA approval to avoid any delay or denial of processing your return
• All warranty exchange replacements are subject to product availability. If an exact replacement is not available upon testing TechTurn will substitute the product(s) with a similar, suitable, or upgraded product(s) of equal or greater value within 7 business days. If none of these options are available TechTurn will credit the customer’s account based upon current market value of the received product(s).
• Credits, if any, expire 6 months after the date they are issued.
• Per product descriptions, compatibility can be reasonably assured in most cases but can never be guaranteed; a product that is incompatible in a specific hardware/software environment is not therefore automatically "defective".
• Return Policies subject to change without prior notice. Customer should review these return policies prior to making purchase.