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Return Policies:

• Shipping fees and/or return shipping costs are not refundable and are the sole responsibility of the customer.

• Only defective product returns will be accepted after 30 days for repair or replacement only.

• To return a product you must obtain a Return Merchandise Authorization (RMA) number. TechTurn will not accept returns without prior authorization.

• RMA numbers are valid for 30 days. RMA numbers will not be extended and will be closed upon expiration. You must contact TechTurn to obtain another RMA number.

• Once the RMA has been issued you will receive an email explaining what to expect during the return process. If the return is a multiple box shipment the RMA number must be marked on all packages returned. All packages returned must have the RMA number displayed in large bold letters on the outside of the box.

• Unauthorized or unmarked returns will not be honored and may be refused upon receipt and/or shipped back at the customer’s expense.

• Shipments that are refused without authorization, or that are returned due to an invalid address, are subject to a 15% Return Fee plus applicable handling fees.

• All product(s) must be returned as originally received to include original packaging, manuals, documentation, and all bundled accessories. Returns must be packaged appropriately as to minimize any unnecessary damage during transit. Product(s) damaged during shipment will invalidate both the warranty and RMA and will be returned to the customer at the customer’s expense.

• All returned packages will be thoroughly inspected in accordance with our published inspection criteria, and a determination will be made if eligibility requirements are met for credit, replacement, exchange or repair. Please be sure to follow these guidelines provided to you upon RMA approval to avoid any delay or denial of processing your return

• All warranty exchange replacements are subject to product availability. If an exact replacement is not available upon testing TechTurn will substitute the product(s) with a similar, suitable, or upgraded product(s) of equal or greater value within 7 business days. If none of these options are available TechTurn will credit the customer’s account based upon current market value of the received product(s).

• Credits, if any, expire 6 months after the date they are issued.

• Per product descriptions, compatibility can be reasonably assured in most cases but can never be guaranteed; a product that is incompatible in a specific hardware/software environment is not therefore automatically "defective".

• All product(s) with Mircosoft operating system sofware installed may be returned for a full refund or credit, excluding shipping fees and/or return shipping costs, within thirty days of date of receipt of the product if the buyer does not accept the License Terms for the operating system.

• Return Policies subject to change without prior notice. Customer should review these return policies prior to making purchase.